|InterCoastal’s hospitality portfolio consists of eleven select-service properties in eight states. These top-tier hotels include seven Hampton Inns, two Holiday Inn Express Hotels, one Fairfield Inn, and one Country Suites Hotel.
Throughout the course of the past three decades, the management and principals of the InterCoastal Group have owned and operated a broad spectrum of hospitality properties, ranging from un-branded limited-service hotels to full-service, internationally branded hotels such as Sheraton and Ramada. This breadth of experience has been utilized to develop a structured and disciplined investment strategy that guides the company’s approach to the development and growth of its Hospitality Division.
The management of hospitality properties has benefited substantially from the development and proliferation of the Internet. All facets of a hotel’s performance are instantly accessible via web-based property management software and other reporting tools. This “real-time” information access contributes significantly to the ease in which InterCoastal, as a centralized management company, can maintain detailed oversight and tight controls over a national portfolio of hospitality properties.
The hospitality business, however, is first and foremost a service business; senior management therefore
|sustains a consistent and frequent physical presence at each hotel to ensure that high quality service standards are maintained and that franchisor requirements are met or exceeded.
InterCoastal has implemented a structure that provides a highly trained Regional Manager to oversee the operations of a defined group of hospitality properties, thus ensuring that each hotel benefits from specialized day-to-day management. In addition, each Regional Manager personally visits every property under his or her oversight at least once each month, and more often as needed.
InterCoastal recognizes that a strong commitment to staff training is a primary contributor to the maintenance of high quality hospitality service standards. Consequently, the company budgets for and requires that all hotel General Managers and other key management personnel attend the training programs offered by their respective franchise brands. In addition, InterCoastal conducts semiannual General Manager meetings at which the General Managers from all of the company’s hospitality properties assemble at an InterCoastal hotel. These three-day events focus on staff training, idea exchange, and the ongoing refinement of the company’s Best Practices Program for operation excellence.